We provide service throughout Spain, in Andorra and Portugal.<\/p>\n<\/div><\/div><\/div>
We have more than 40 years of experience in providing services of:
\n\u00b7\tFacility Management
\n\u00b7\tCleaning
\n\u00b7\tGardening
\n\u00b7\tSecurity and ancillary services
\n\u00b7\tPest control \u2013 insect control, rat extermination and disinfection (DDD)
\n\u00b7\tMaintenance and repair
\n\u00b7\tHealthcare Partners\/Home Help Services (HSS)<\/p>\n<\/div><\/div><\/div>
We provide service to all types of sectors:<\/p>\n
\u00b7\tCorporate and retail: Corporate Buildings, Offices, Branches and Commercial Premises
\n\u00b7\tLarge stores: Shopping centres, Leisure parks, Sports facilities, Airports, Car parks
\n\u00b7\tIndustrial: Factories, Iron and Steel, Metallurgical, Cement works, Chemicals, Petro-chemicals, Pharmaceuticals, Papers, Textiles
\n\u00b7\tHealthcare Partners: Hospitals, Residences, Day Care Centres, Home Care Services (SAD)
\n\u00b7\tTransport: Road transport (minibuses, buses, etc.), means of rail transport (trains, trams, etc.), means of air transport and means of naval transport
\n\u00b7\tEducational: Nursery schools, Primary schools, University campuses
\n\u00b7\tAgri-food: Industries of meat, fish, dairy, Markets and Supermarkets, Restaurants, Communities, etc.
\n\u00b7\tHotels
\n\u00b7\tPublic Administration: Street, public space and building cleaning of the Local, Regional and State Public Administration.<\/p>\n<\/div><\/div><\/div>
Yes, we specialize in providing services to companies (B2B) and Public Administrations (B2G).<\/p>\n<\/div><\/div><\/div>
No, we do not provide services to individuals. We specialize in providing services to compa-nies (B2B) and Public Administrations (B2G).<\/p>\n<\/div><\/div><\/div>
You can contact us by phone at info@grupotesco.com.<\/p>\n
You can also fill out our contact form and Our Sales Force will contact you within 48 hours to continue with the preparation of your budget.<\/p>\n<\/div><\/div><\/div>
If we have enough information, it is not essential, although visiting our clients’ facilities pri-or to the preparation of the budget helps us to adjust the budget as much as possible to the needs of our clients.<\/p>\n<\/div><\/div><\/div>
Ninety-nine per cent of the professionals we employ to provide the various services we pro-vide are our own staff, that is to say, those who are hired and paid social security contribu-tions directly by Grupo TESCO.
\nExcept for specific tasks, it is internal policy not to outsource to other companies or to self-employed personnel.
\nOur professionals are trained, fully capable, uniformed and have the best machinery, tools and products necessary to carry out our services.<\/p>\n
Therefore, by defining Service Level Agreements (SLAs), monitoring the service through Key Performance Indicators (KPIs) and constant physical supervision of the performance of our professionals and of our clients’ facilities, we are able to provide services with a standard of quality far superior to that provided by our direct competitors and by the new online “agen-cies” that only act as mere intermediaries and limit themselves to using self-employed work-ers with clients (the majority of whom are individuals), charging a commission for each ser-vice provided.<\/p>\n<\/div><\/div><\/div>
Yes, we are responsible for any damage that our professionals may cause to our clients’ fa-cilities.
\nWe have all types of professional insurance, including Civil Liability, with coverage up to an amount of \u20ac600,000 per claim and year.
\nWe also have the different insurance policies for accidents at work according to what is de-termined by each Collective Bargaining group of activity.<\/p>\n<\/div><\/div><\/div>
Yes, we understand that when our customers demand urgent service it is because they really need it.
\nWhen things go wrong, no matter the date or time, all our professionals work hard to resolve our clients’ issues.
\nWe know that this is when we build lasting relationships. In addition, we offer our clients a call centre to attend to incidents and emergencies 24 hours a day x 7 days a week x 365 days a year.
\nWe are committed to managing our clients’ incidents within 24 hours and to resolving them within 48 hours.<\/p>\n<\/div><\/div><\/div>
Yes, we are able to provide service on the day and at the time our customers need it.
\nUnless otherwise stated, the frequency of work expressed in our estimates does not include the provision of the service on Sundays, public holidays and\/or night shifts (between 22:00 and 06:00 hours).
\nThe provision of the service on Sundays, public holidays and\/or night shifts requires the ap-plication of a rate different from the ordinary one.<\/p>\n
We are used to safekeeping keys, operating with alarms and, in general, managing any securi-ty or access control system, so we have no problem in providing services when our customers are not at their premises.<\/p>\n<\/div><\/div><\/div>
Yes, in the cost of the service we include displacements, machinery, tools and products nec-essary to carry out our services. As such, these are conveniently approved by the General Director of Public Health.
\nAt Grupo TESCO , we prefer the use of chemical products formulated with raw materials that respect the environment and are 100% biodegradable (aerobic and anaerobic). These prod-ucts are certified with European Ecolabel, the European Union’s ecological label for products that ensure a low environmental impact throughout their entire life cycle.
\nWe are a company committed to the environment and the health of our professionals.<\/p>\n<\/div><\/div><\/div>
Yes, we have a very wide catalogue of references for both dispensing systems and toilet ac-cessories as well as hygienic consumables.
\nAt TESCO Group we are committed to the installation of innovative dispensing systems that promote cost savings and environmental preservation.<\/p>\n
Once the reference that our client wants has been selected, our professionals assigned to each service are in charge of the supply process and the replacement of the hygienic con-sumables in their dispensers, so that our clients can forget about this matter. Billing is done monthly according to the actual consumption incurred by each customer.<\/p>\n<\/div><\/div><\/div>
Yes, we provide Property Management services to companies (not individuals), in which we take care of all the services required by a rental apartment with our own staff.<\/p>\n
We have extensive experience in providing services to hotels, residences and accommoda-tions that are rented on online platforms similar to Airbnb, HomeAway, Wimdu, etc.<\/p>\n<\/div><\/div><\/div>
Our HR Department and especially our supervisors, managers and Key Account Managers (KAM) work closely with our clients to ensure that the process of assigning staff to each ser-vice is tailored to their needs.
\nTo the extent that our professionals live together with our clients during the provision of the service, we understand that they want to be involved to the maximum in the process of se-lecting them.<\/p>\n
In this sense, we make it easier for our clients to incorporate new, trusted personnel and we carry out all the necessary personnel changes until an optimum fit is achieved.<\/p>\n<\/div><\/div><\/div>
It shouldn’t happen! Our professionals are specially trained to provide the service on time, so this incident should not occur.
\nAs a large number of our staff travel by public transport, we believe it is reasonable to allow 10 to 15 minutes for the start of the service.
\nIn the event that the lack of punctuality is greater than that indicated above and\/or repeti-tive, the customer can transmit this information to us through the supervisor assigned to him or her or by contacting his or her interlocutor or Key Account Manager (KAM) directly.<\/p>\n
In this sense, we also provide our clients with a call centre to attend to incidents and emer-gencies 24 hours a day x 7 days a week x 365 days a year.
\nThe resolution of this type of incident is given by the will of the customer, choosing between the possibility of recovery of the service not provided on the same day or in subsequent days or the payment of the service not provided along with the invoice for the corresponding month.<\/p>\n
In order to guarantee the minimization of this type of incident, we have different personnel attendance control systems that we make available to our clients.<\/p>\n<\/div><\/div><\/div>
It shouldn’t happen! Our professionals are specially trained to give sufficient notice internal-ly in case they are unable to provide the service on time, so that Grupo TESCO can coordi-nate their replacement and prevent this incident from occurring.
\nIn the event of such an incident, the client can send the message to us through the supervi-sor assigned to him or her or by contacting his or her contact person or Key Account Manager (KAM) directly.
\nIn this sense, we also provide our clients with a call centre to attend to incidents and emer-gencies 24 hours a day x 7 days a week x 365 days a year.<\/p>\n
The resolution of this type of incident is given by the will of the customer, choosing between the possibility of recovery of the service not provided on the same day or in subsequent days or the payment of the service not provided along with the invoice for the corresponding month.
\nIn order to guarantee the minimization of this type of incident, we have different personnel attendance control systems that we make available to our clients.<\/p>\n<\/div><\/div><\/div>
Our professionals are specialized, informed and trained in Occupational Risk Prevention (ORP) for the provision of a specific service, so that if it is necessary to move furniture it will be necessary for the client to approve a specific budget and specialized personnel to carry this out.<\/p>\n<\/div><\/div><\/div>
We maintain an absolute commitment to the preservation of the environment. For this rea-son, among others, we carry out the following practices:
\nWe give priority to the use of chemical products formulated with raw materials that respect the environment and are 100% biodegradable (aerobically and anaerobically). These prod-ucts are certified with European Ecolabel, the European Union’s ecological label for products that ensure a low environmental impact throughout their entire life cycle.
\n1.- As much as possible, we do not generate hazardous waste.
\n2.-We are in the process of replacing our current fleet of internal combustion vehicles with hybrid and electric vehicles.
\n3.- We invest in the adoption of new, clean technologies such as vertical cleaning through telescopic poles using reverse osmosis systems (pure water), avoiding the use of machinery and lifting platforms powered by combustible fuels.
\n4.- We recycle the waste we generate, sorting and depositing bulky, bio-sanitary, chemical, toxic and\/or hazardous waste in authorised waste management systems.
\nWe make our clients and professionals aware of the need to reduce energy and water con-sumption to a minimum during the provision of the service, implementing practices such as the following:
\n\u00b7\tWe encourage the provision of service during daylight hours in order to take ad-vantage of sunlight and avoid over-incurring electricity consumption.
\n\u00b7\tWe ensure that lights, switches and electronic equipment are switched off whenever possible.
\n\u00b7\tWe keep the windows of our customers’ facilities well closed at night and when tem-peratures are low in order to conserve heat and avoid the need to turn on the heat-ing. We take advantage of high temperatures to do the opposite.
\n\u00b7\tWe never let the water run when it is not being used or consumed.
\n\u00b7\tWe encourage the consumption of hygienic consumables made from recycled cellu-lose.
\n\u00b7\tWe offer the possibility of installing recycling and waste bins (paper and cardboard – blue, plastic, metal and brick containers – yellow, glass – green and other) to encour-age the separation of waste among our clients\u2019 staff.<\/p>\n<\/div><\/div><\/div>
Our standard in the frequency of physical supervision of the performance of our profession-als and of our clients’ facilities is on a monthly basis.
\nIn the event of the start or detection of a service incident, the monitoring frequency will be doubled until the reason for the incident disappears.<\/p>\n
In addition, we offer our clients the possibility of supervising with greater frequency or ex-pense the service with supervisors and\/or managers if necessary.<\/p>\n<\/div><\/div><\/div>
The process of subrogation of workers implies that when one of our clients changes suppliers for the provision of certain services, the new company awarded the service must take care of the workers who had been providing services for the previous contractor.
\nThe new contractor is required by law to maintain the same working conditions as those of the workers who were previously hired (salary, working day, seniority, category, etc.).
\nThe sole purpose of the subrogation of workers is to ensure the employment stability of workers in certain sectors of activity.
\nThe process does not involve the signing of a new contract for the subrogated workers. It is formalised by means of a document between the worker and the new company awarded, so that the employment relationship is not interrupted at any time.
\nAlthough it may seem complex, this is a common procedure to which service companies are accustomed to carrying out. Our clients are not involved in the process.<\/p>\n
Understanding that many of our clients are considering changing their supplier due to their dissatisfaction with the company with which they have contracted their services, Grupo TESCO, due to the high volume of personnel available, will provide different alternatives for the client and the workers until they reach an optimum fit.<\/p>\n<\/div><\/div><\/div>